Warranty — Devanti Products
Devanti Manufacturer Warranty
All Devanti products sold through Oz BBQ are covered by a 12-month manufacturer warranty against defects in materials and workmanship from the date of purchase.
What Is Covered
- Manufacturing defects in electrical components and motor assemblies
- Faulty heating elements, thermostats, and control panels
- Structural defects in the product body and frame
- Defective power cords and connections (when not caused by misuse)
What Is Not Covered
- Damage caused by improper installation or use outside the specified electrical ratings
- Damage from power surges or use with incompatible power sources
- Normal wear and tear including filters, seals, and consumable components
- Cosmetic damage not affecting functionality
- Damage caused by failure to clean or maintain the product as instructed
- Accidental damage or damage from unauthorised repair attempts
How to Make a Warranty Claim
- Email contact@bbqs.com.au with your order number and fault description
- Include clear photos or video of the defect
- Our team will triage and arrange a replacement or repair as appropriate
Proof of purchase required. Claims must be lodged within the 12-month warranty period.
Contact
Email: contact@bbqs.com.au
Phone: 03 90880386
Address : 13 York Street, Eaglehawk, VIC 3556
About us
At Oz BBQ, we're passionate about igniting your love for outdoor cooking. Born from a love of flame-grilled flavors and community gatherings, our mission is to bring the best BBQ brands from around the globe to Australian backyards. We're not just selling BBQs; we're creating experiences that bring people together. Welcome to Oz BBQ – where every meal is an adventure.
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