Dometic portable fridges and coolers are covered by a two-year warranty on the compressor and main unit from the date of purchase.

Warranty Period

What's Covered

• Compressor and cooling system failures under normal use
• Electrical component defects
• Manufacturing defects in the housing and lid mechanisms
• Control panel and display failures

What's Not Covered

• Normal wear and tear
• Damage from misuse, abuse, neglect, or accidents
• Failure to follow product instructions or improper installation
• Cosmetic damage (scratches, dents, discolouration) from normal use or weathering
• Damage caused by use with non-recommended fuels, accessories, or parts
• Rust or corrosion from exposure to coastal/salt-air environments without appropriate maintenance
• Commercial use (unless the product is specifically rated for it)
• Operation in ambient temperatures outside the specified range
• Performance issues caused by inadequate ventilation around the compressor
• Damage from running on an incorrect power supply or voltage
• Consumable seals and gaskets beyond the first year

How to Make a Claim

1. Contact us via our contact page with your order number, a description of the issue, and photos or video clearly showing the defect.
2. If approved, we will arrange next steps with the manufacturer.

Have a question? Contact our team and we'll be happy to help.