Dometic Warranty
Dometic portable fridges and coolers are covered by a two-year warranty on the compressor and main unit from the date of purchase.
Warranty Period
| Component | Period |
| Portable fridges and coolers (main unit) | 2 years |
| Compressor | 2 years |
| Accessories and cables | 1 year |
What's Covered
- Compressor and cooling system failures under normal use
- Electrical component defects
- Manufacturing defects in the housing and lid mechanisms
- Control panel and display failures
What's Not Covered
- Normal wear and tear
- Damage from misuse, abuse, neglect, or accidents
- Failure to follow product instructions or improper installation
- Cosmetic damage (scratches, dents, discolouration) from normal use or weathering
- Damage caused by use with non-recommended fuels, accessories, or parts
- Rust or corrosion from exposure to coastal/salt-air environments without appropriate maintenance
- Commercial use (unless the product is specifically rated for it)
- Operation in ambient temperatures outside the specified range
- Performance issues caused by inadequate ventilation around the compressor
- Damage from running on an incorrect power supply or voltage
- Consumable seals and gaskets beyond the first year
How to Make a Claim
- Contact us via our contact page with your order number, a description of the issue, and photos or video clearly showing the defect.
- If approved, we will arrange next steps with the manufacturer.
Have a question? Contact our team and we'll be happy to help.
Contact
Email: contact@bbqs.com.au
Phone: 03 90880386
Address : 13 York Street, Eaglehawk, VIC 3556
About us
At Oz BBQ, we're passionate about igniting your love for outdoor cooking. Born from a love of flame-grilled flavors and community gatherings, our mission is to bring the best BBQ brands from around the globe to Australian backyards. We're not just selling BBQs; we're creating experiences that bring people together. Welcome to Oz BBQ – where every meal is an adventure.
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