Manufacturer Warranty

All DropShipzone products sold through Oz BBQ are covered by a 12-month manufacturer warranty against defects in materials and workmanship from the date of purchase.

What Is Covered

• Manufacturing defects in materials and workmanship
• Faulty components present at the time of purchase
• Structural failures under normal use conditions

What Is Not Covered

• Damage caused by misuse, neglect, or accidental damage
• Normal wear and tear
• Damage from failure to follow the product instructions
• Products that have been modified, altered, or repaired by unauthorised parties
• Cosmetic damage including scratches, dents, and broken plastic
• Damage caused by operating the product outside the permitted or intended uses described in the documentation

How to Make a Warranty Claim

1. Contact Oz BBQ at contact@bbqs.com.au with your order number and a description of the fault
2. Provide photos or video clearly showing the defect
3. Our team will assess your claim and advise on the next steps — in most cases a replacement part or unit will be arranged
4. Where a return is required, we will provide a return authorisation number and instructions

Warranty claims must be submitted within the warranty period. Proof of purchase is required for all warranty claims.