Warranty — Giantz Products
Giantz Manufacturer Warranty
All Giantz products sold through Oz BBQ are covered by a 12-month manufacturer warranty against defects in materials and workmanship from the date of purchase.
What Is Covered
- Manufacturing defects in materials and workmanship
- Structural failures under normal intended use
- Faulty electrical or mechanical components present at time of purchase
What Is Not Covered
- Damage caused by misuse, overloading, or use outside intended purpose
- Normal wear and tear
- Rust or corrosion from outdoor exposure without adequate protection
- Damage from improper assembly or failure to follow instructions
- Accidental damage, impact damage, or modifications
How to Make a Warranty Claim
- Email contact@bbqs.com.au with your order number and a description of the issue
- Attach photos clearly showing the defect
- We will respond within 2 business days to advise on your claim
Proof of purchase required. Claims must be lodged within the 12-month warranty period.
Contact
Email: contact@bbqs.com.au
Phone: 03 90880386
Address : 13 York Street, Eaglehawk, VIC 3556
About us
At Oz BBQ, we're passionate about igniting your love for outdoor cooking. Born from a love of flame-grilled flavors and community gatherings, our mission is to bring the best BBQ brands from around the globe to Australian backyards. We're not just selling BBQs; we're creating experiences that bring people together. Welcome to Oz BBQ – where every meal is an adventure.
© Copyright 2026, Oz BBQ.