Hark products are backed by a two-year warranty against manufacturing defects, with one year on electrical and heating components.

Warranty Period

What's Covered

• Manufacturing defects in the smoker body and structural components
• Electrical and heating element failures under normal domestic use
• Controller and display unit failures

What's Not Covered

• Normal wear and tear
• Damage from misuse, abuse, neglect, or accidents
• Failure to follow product instructions or improper installation
• Cosmetic damage (scratches, dents, discolouration) from normal use or weathering
• Damage caused by use with non-recommended fuels, accessories, or parts
• Rust or corrosion from exposure to coastal/salt-air environments without appropriate maintenance
• Commercial use (unless the product is specifically rated for it)
• Rust caused by outdoor storage without a protective cover
• Damage from failure to regularly clean the grease tray
• Pellet auger damage from use of non-standard or wet pellets

How to Make a Claim

1. Contact us via our contact page with your order number, a description of the issue, and photos or video clearly showing the defect.
2. If approved, we will arrange next steps with the manufacturer.

Have a question? Contact our team and we'll be happy to help.