Smoker Wood Chunks - Aussie Oak

All products sold by BBQs.com.au carry the warranty offered by the original manufacturer — minimum one year under Australian Consumer Law. Warranty periods vary by brand and product; see the brand-specific pages below or the documentation included with your product.

Warranty Period

What's Covered

• Manufacturing defects in materials and workmanship
• Component failures under normal domestic use
• Defects present at the time of purchase

What's Not Covered

• Normal wear and tear
• Damage from misuse, abuse, neglect, or accidents
• Failure to follow product instructions or improper installation
• Cosmetic damage (scratches, dents, discolouration) from normal use or weathering
• Damage caused by use with non-recommended fuels, accessories, or parts
• Rust or corrosion from exposure to coastal/salt-air environments without appropriate maintenance
• Commercial use (unless the product is specifically rated for it)

How to Make a Claim

1. Contact us via our contact page with your order number, a description of the issue, and photos or video clearly showing the defect.
2. If approved, we will arrange next steps with the manufacturer.

Have a question? Contact our team and we'll be happy to help.

Warranty Information