Kamado Big Joe™ BBQ Grill (BJ24RH) – Series I

Kamado Joe warrants its products to be free from defects in material and workmanship under proper assembly, normal residential use and recommended care, from the date of original retail purchase, for the original purchaser. Register the product on kamadojoe.com within 30 days of purchase and keep your proof of purchase.

Warranty Period

Full terms, including what is not covered: Kamado Joe Warranty & Returns.

What's Covered

• Cracks or structural defects in ceramic firebox, dome, or body under normal use
• Manufacturing defects in metal bands, hinges, and cart components
• Thermometer inaccuracy due to a manufacturing defect
• Gasket failure not caused by improper use or overheating

What's Not Covered

• Normal wear and tear
• Damage from misuse, abuse, neglect, or accidents
• Failure to follow product instructions or improper installation
• Cosmetic damage (scratches, dents, discolouration) from normal use or weathering
• Damage caused by use with non-recommended fuels, accessories, or parts
• Rust or corrosion from exposure to coastal/salt-air environments without appropriate maintenance
• Commercial use (unless the product is specifically rated for it)
• Ceramic cracking from thermal shock (rapid temperature changes), overfiring, or use of lighter fluid
• Damage caused by dropping or impact
• Discolouration of ceramic from high heat (a normal characteristic)
• Accessories and consumable items beyond their stated period

How to Make a Claim

Kamado Joe handles warranty claims directly, and they ship any replacement parts straight to you.

1. Check the troubleshooting guide for your model on the Kamado Joe support page first. Kamado Joe asks for this before a claim.
2. Register your product on the same page if you haven't already.
3. Fill in the Contact Us form under "Get Help" at the bottom of that page. Include photos (and ideally a video) of the problem, the serial number and model number from the data plate, your date and place of purchase, a street address (not a PO box), and your proof of purchase.

Need a copy of your invoice? Contact us with your order number and we'll send it.

All products sold by Oz BBQ come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.