Overview
The rundown on the Pizza Paddle Peel Woodfire Outdoor Oven Aluminium
Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
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Before you buy
Delivery, returns & warranty
Shipping & Returns
Shipping
Oz BBQ operates a nationwide distribution network, with items shipping from:
- Our warehouse in Bendigo, Victoria
- Partner supplier warehouses on the East Coast
- Partner supplier warehouses on the West Coast
This multi-location approach allows us to provide efficient delivery across Australia. Use our shipping calculator on the product pages for accurate delivery times and costs to your location.
Important Shipping Notes:
- We cannot deliver to PO Boxes, Private Mail Bags or Parcel Lockers
- Depot pickup options may be available at reduced rates (contact us to discuss)
- Off-mainland deliveries require additional shipping fees (custom quoted)
- Missed deliveries may incur a redelivery fee set by the courier
- All shipments managed through our trusted delivery partners including Border Express, AusPost, Sendle and Aramex
Returns
As outlined in our Refund Policy, we follow the Australian Consumer Law (ACL) which protects consumers by providing certain guaranteed rights when buying goods and services.
You can return items if:
- The product is faulty or not of merchantable quality
- The product is not fit for its intended purpose
- The product does not match the description
- You can present proof of purchase
For change of mind returns:
- Item must be in original condition with tags attached
- Must be returned within 30 days of purchase
- Original proof of purchase required
- Return shipping is at customer's expense
- Original delivery charges are non-refundable unless due to our error
Refunds will be processed within 10 business days of receiving and inspecting the return.
For full details, please refer to our:
Warranty Details
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Warranty Details
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All products sold by BBQs.com.au carry the warranty offered by the original manufacturer — minimum one year under Australian Consumer Law. Warranty periods vary by brand and product; see the brand-specific pages below or the documentation included with your product.
Warranty Period
| Component | Period |
| All products (general) | As specified by manufacturer (minimum 1 year) |
What's Covered
- Manufacturing defects in materials and workmanship
- Component failures under normal domestic use
- Defects present at the time of purchase
What's Not Covered
- Normal wear and tear
- Damage from misuse, abuse, neglect, or accidents
- Failure to follow product instructions or improper installation
- Cosmetic damage (scratches, dents, discolouration) from normal use or weathering
- Damage caused by use with non-recommended fuels, accessories, or parts
- Rust or corrosion from exposure to coastal/salt-air environments without appropriate maintenance
- Commercial use (unless the product is specifically rated for it)
How to Make a Claim
- Contact us via our contact page with your order number, a description of the issue, and photos or video clearly showing the defect.
- If approved, we will arrange next steps with the manufacturer.
Have a question? Contact our team and we'll be happy to help.
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