Overview
The rundown on the ASMOKE BBQ TONG
【SUPERIOR BBQ ACCESSORY】
ASMOKE 9.2 inch grill tongs are perfect for indoor and outdoor use, ideal for daily kitchen cooking, grilling, smoking, roasting and flipping meats, or as BBQ turner, salad or pasta server, and much more.
【PREMIUM MATERIAL】
ASMOKE locking tong is made from 100% food grade Stainless Steel, which is safe, healthy, sturdy, durable, anti-rust, and lightweight. Also, this premium meat tong is easy to use and dishwasher safe.
【SAFETY FIRST DESIGN】
ASMOKE tong maintains good tension with ring-pull technology. You can pull the ring to lock and push to unlock the tongs, preventing accidental opening and closing and allowing for better control. The hanging loop provides convenient drying and storage.
【SERVICE GUARANTEE】
ASMOKE kitchen tong is suitable for both new hands and professionals. We value the quality of our products and provide excellent service for all customers. If you have any questions about these BBQ tongs, please feel free to contact us.
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Before you buy
Delivery, returns & warranty
Shipping & Returns
Shipping
Oz BBQ operates a nationwide distribution network, with items shipping from:
- Our warehouse in Bendigo, Victoria
- Partner supplier warehouses on the East Coast
- Partner supplier warehouses on the West Coast
This multi-location approach allows us to provide efficient delivery across Australia. Use our shipping calculator on the product pages for accurate delivery times and costs to your location.
Important Shipping Notes:
- We cannot deliver to PO Boxes, Private Mail Bags or Parcel Lockers
- Depot pickup options may be available at reduced rates (contact us to discuss)
- Off-mainland deliveries require additional shipping fees (custom quoted)
- Missed deliveries may incur a redelivery fee set by the courier
- All shipments managed through our trusted delivery partners including Border Express, AusPost, Sendle and Aramex
Returns
As outlined in our Refund Policy, we follow the Australian Consumer Law (ACL) which protects consumers by providing certain guaranteed rights when buying goods and services.
You can return items if:
- The product is faulty or not of merchantable quality
- The product is not fit for its intended purpose
- The product does not match the description
- You can present proof of purchase
For change of mind returns:
- Item must be in original condition with tags attached
- Must be returned within 30 days of purchase
- Original proof of purchase required
- Return shipping is at customer's expense
- Original delivery charges are non-refundable unless due to our error
Refunds will be processed within 10 business days of receiving and inspecting the return.
For full details, please refer to our:
Warranty Details
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Warranty Details
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Asmoke pellet grills are covered by a one-year limited warranty on all components from the date of purchase.
Warranty Period
| Component | Period |
| All Asmoke grill components | 1 year |
What's Covered
- Manufacturing defects in the main grill body and chassis
- Controller and electrical component failures under normal use
- Auger and motor defects present at the time of purchase
What's Not Covered
- Normal wear and tear
- Damage from misuse, abuse, neglect, or accidents
- Failure to follow product instructions or improper installation
- Cosmetic damage (scratches, dents, discolouration) from normal use or weathering
- Damage caused by use with non-recommended fuels, accessories, or parts
- Rust or corrosion from exposure to coastal/salt-air environments without appropriate maintenance
- Commercial use (unless the product is specifically rated for it)
- Auger damage caused by using non-Asmoke branded or wet pellets
- Rust from outdoor exposure without a cover
- Paint discolouration from high-heat operation (an expected characteristic)
How to Make a Claim
- Contact us via our contact page with your order number, a description of the issue, and photos or video clearly showing the defect.
- If approved, we will arrange next steps with the manufacturer.
Have a question? Contact our team and we'll be happy to help.
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