Overview
The rundown on the Masterbuilt Lump Charcoal
Masterbuilt Lump Charcoal delivers a delicious charcoal flavor for low temperature cooking and it also has the ability to reach high temperatures quickly & consistently.
Masterbuilt Lump Charcoal delivers a delicious charcoal flavor for low temperature cooking while also having the ability to reach high temperatures quickly and consistently. These 16 lbs. bags are naturally sourced and 100% premium hardwood. Masterbuilt Lump Charcoal is crafted perfectly for your Gravity Series grill or any other charcoal cooking product.
FEATURES
- Naturally sourced and fired in artisan style kilns
- Ideal for Gravity Series® grills and other charcoal cooking products
- Perfect hardwood blend for all temperature ranges and food types
- Clean burn for optimal charcoal flavor and performance
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Expert Advice
Read this before you buy
Our own guides and head-to-heads, picked for this cooker.
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Cook
How to Smoke Ribs in an Electric Smoker
Pork ribs with proper bark and a sticky glaze, from an electric smoker on the back deck.
Read the guide -
Buying guide
Kamado, Gravity-Fed Charcoal or Electric Bisquette
A vent, a dial or a puck feeder. Pick the smoker that matches how hands-on you want the cook to be.
Read the guide -
How it works
How Gravity-Fed Charcoal Actually Works (and Why Masterbuilt Owns the Category)
Hopper, fan and controller: how a Gravity Series holds temperature on real charcoal, and what it gives up.
Read the guide
Before you buy
Delivery, returns & warranty
Shipping & Returns
Shipping
Oz BBQ operates a nationwide distribution network, with items shipping from:
- Our warehouse in Bendigo, Victoria
- Partner supplier warehouses on the East Coast
- Partner supplier warehouses on the West Coast
This multi-location approach allows us to provide efficient delivery across Australia. Use our shipping calculator on the product pages for accurate delivery times and costs to your location.
Important Shipping Notes:
- We cannot deliver to PO Boxes, Private Mail Bags or Parcel Lockers
- Depot pickup options may be available at reduced rates (contact us to discuss)
- Off-mainland deliveries require additional shipping fees (custom quoted)
- Missed deliveries may incur a redelivery fee set by the courier
- All shipments managed through our trusted delivery partners including Border Express, AusPost, Sendle and Aramex
Returns
As outlined in our Refund Policy, we follow the Australian Consumer Law (ACL) which protects consumers by providing certain guaranteed rights when buying goods and services.
You can return items if:
- The product is faulty or not of merchantable quality
- The product is not fit for its intended purpose
- The product does not match the description
- You can present proof of purchase
For change of mind returns:
- Item must be in original condition with tags attached
- Must be returned within 30 days of purchase
- Original proof of purchase required
- Return shipping is at customer's expense
- Original delivery charges are non-refundable unless due to our error
Refunds will be processed within 10 business days of receiving and inspecting the return.
For full details, please refer to our:
Warranty Details
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Warranty Details
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Masterbuilt products are covered by a limited one-year warranty against manufacturing defects from the date of purchase.
Warranty Period
| Component | Period |
| All components (standard) | 1 year |
| Heating elements | 90 days |
What's Covered
- Manufacturing defects in materials and workmanship
- Electrical component failures under normal domestic use
- Structural defects in the smoker body and chassis
What's Not Covered
- Normal wear and tear
- Damage from misuse, abuse, neglect, or accidents
- Failure to follow product instructions or improper installation
- Cosmetic damage (scratches, dents, discolouration) from normal use or weathering
- Damage caused by use with non-recommended fuels, accessories, or parts
- Rust or corrosion from exposure to coastal/salt-air environments without appropriate maintenance
- Commercial use (unless the product is specifically rated for it)
- Rust or corrosion if the unit is stored outdoors without a protective cover
- Grease or residue build-up causing component failure
- Damage caused by power surges or incorrect voltage
How to Make a Claim
- Contact us via our contact page with your order number, a description of the issue, and photos or video clearly showing the defect.
- If approved, we will arrange next steps with the manufacturer.
Have a question? Contact our team and we'll be happy to help.
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